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What is Payment Protection Insurance (PPI)

A Payment Protection Insurance (PPI) is a non-compulsory cover that can take care of your loan or credit card debt expenditures if you are not capable to meet them due to an accident, ill health, involuntary job loss or demise. You will more often than not pay for your PPI in one of two ways: as a total supplementary to the sum you’re borrowing for a loan, or for credit card debt refunds in monthly premiums.

Making a MBNA PPI Complaint

You can complain to MBNA straight away about your Payment Protection Insurance (PPI). You only need to download the PPI feedback form and give sufficient information to allow MBNA to fully assess your grievance after which you send it to their offices at BancTec Ltd Sandringham House on Sandringham Avenue.

The PPI complaint is not charged by MBNA, so you can keep away from the claims management companies and save yourself some cash. Most of the details about your own financial circumstances are known only to you, so stay in charge by putting in the claim individually.

PPI Complaint Resolution Timeline

All complaints as investigated as quickly as possible and within 8 business days, you can know that the bank has received your grievances. A full response is provided in the shortest time possible but no later than 56 days from the day the complaint was received.

Information Needed for a Complaint

All the information that is needed to investigate any complaint in the ‘PPI questionnaire’ is to be filled for successful processing. Remember to include as much detail as possible, including prior addresses, so the complaint can be dealt with complaint swiftly and professionally.
Incase your account is under an IVA or you are Bankrupt then you will be asked to provide additional information.Note that not all sections of the regular form will be relevant to you, so it is vital that you take your time and fill in all necessary details that are relevant to your MBNA PPI Claim. This form, once completed, will almost certainly form the complete foundation of your PPI complaint, so make sure you get it right.

What to do with an Existing PPI Complaint

If a complaint has already been made and a decision is still pending, the Bank we will be contact you by post before long. The complaint is dealt within in a span of 56 days after it has been received.

Change in Circumstance

In case of unintentional joblessness, hospitalization, becoming a full-time carer, or are not working as a result of an accident or bad health you may be entitled to make a claim against your policy.

Judicial Review Impact

After a Judicial Review by the High Court in April 2011, all Payment Protection Insurance (PPI) providers agreed to a new set of rules for handling complaints. This means that the process can be handled by MBNA at a faster rate by directly dealing with complaints.
This service is not charged by MBNA, so you do not need to go through a Claims Management Company (CMC) that might ask for an initial charge and take part of any probable recompense you may get.